Legal

  1. Authorization to Repair (Bailment & Consent)

    By submitting a device for diagnosis or repair, the customer creates a bailment for service under Canadian common law and authorizes TechPro Kelowna to inspect, disassemble, test, and repair the device as reasonably necessary.

    The customer confirms they are the legal owner or authorized agent of the device.

  2. Pre-Existing Damage & No Guarantee of Outcome

    Electronic repairs involve inherent risk due to age, wear, corrosion, liquid damage, manufacturing defects, or prior third-party repairs.

    Under Canadian common law, a repairer is not liable for latent defects or failures not caused by negligence.

    TechPro Kelowna is not responsible for:

    • Pre-existing faults or failures
    • Device failure during or after repair due to internal defects
    • Manufacturer defects or design flaws
    • Loss of functionality unrelated to the specific repair performed

  3. Data Loss Disclaimer (Consumer Responsibility)

    The customer acknowledges that data loss is a known risk of electronic repair.

    Under the Business Practices and Consumer Protection Act (SBC 2004, c.2), service providers are not required to guarantee preservation of consumer data unless explicitly contracted.

    "A supplier must not engage in a deceptive act or practice." (BPCPA, s.4)

    TechPro Kelowna does not represent or guarantee data preservation. Customers are solely responsible for backing up all data prior to service.

  4. Passwords & Privacy

    Any passwords or access credentials provided are used solely for diagnostic and repair purposes.

    No data is intentionally accessed, copied, or retained beyond what is required for testing.

  5. Parts & Quality Disclosure (Sale of Goods Act)

    Replacement parts may be new, refurbished, or third-party equivalents, unless otherwise stated.

    Under the Sale of Goods Act (RSBC 1996, c.410):

    "There is no implied warranty or condition as to the quality or fitness for any particular purpose of goods supplied under a contract." (s.18, unless expressly agreed)

    Cosmetic differences and performance variation may occur.

  6. Limited Warranty (If Offered)

    Any warranty applies only to the specific part replaced and associated labour.

    Warranty is void if:

    • The device is opened or repaired by a third party
    • Physical, liquid, or electrical damage occurs after service
    • Damage is unrelated to the original repair

  7. Repairer’s Lien & Unpaid Services

    Under the Repairers Lien Act (RSBC 1996, c.402):

    "A repairer has a lien on an article for the reasonable value of the work done." (s.3)

    TechPro Kelowna may retain possession of the device until payment is made in full.

  8. Abandoned Property (30-Day Rule)

    Devices left unclaimed for 30 days after service completion or customer notification are deemed abandoned.

    Under the Repairers Lien Act, a repairer may sell or dispose of unclaimed goods after proper notice:

    "If the amount owing is not paid, the repairer may sell the article." (s.8–10, summarized)

    After 30 days:

    • Ownership transfers to TechPro Kelowna
    • Devices may be resold, recycled, or disposed of
    • No compensation is owed to the customer

  9. Limitation of Liability

    To the fullest extent permitted by law, TechPro Kelowna’s liability is limited to the amount paid for the specific service performed.

    TechPro Kelowna is not liable for:

    • Indirect or consequential losses
    • Loss of business, income, or data
    • Emotional distress or inconvenience

    This limitation is consistent with Canadian contract law and the Business Practices and Consumer Protection Act, where no unconscionable conduct occurs.

  10. Acceptance of Terms

    By submitting a device for service, the customer confirms they:

    • Have read and understood these terms
    • Accept the risks inherent in electronic repair
    • Agree to all conditions stated above